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What is a requirements definition document?
Performance Evaluation Measures
Criteria or benchmarks used to assess the effectiveness and efficiency of an employee, department, or organization in achieving its goals.
Balanced Scorecard (BSC)
A strategic planning and management system used by organizations to communicate objectives, measure performance, and align business activities to the vision.
Customer Satisfaction
Refers to the degree to which a company's products or services meet or exceed customer expectations.
Rework Costs
Costs incurred to correct defective product or service before it is delivered to the customer.
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