Which of the Following Is a Metric That Is Commonly

question 30

Multiple Choice

Which of the following is a metric that is commonly used in CRM?

• A)customer satisfaction index
• B)human capital return on investment
• C)turnover costs
• D)demand forecast accuracy

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Definitions:

Galleries

Features in some software applications that provide a visual selection of options, like styles or templates.

Command Menu

A list of options or commands within a software program that execute specific functions or tasks.

Office App

Generic term for any application software that is designed to help the user to perform various tasks related to document creation, calculation, presentation, and email management, often included in office suites.

Operating System

Software that manages computer hardware, software resources, and provides common services for computer programs.