The Use of Live Chats as a CRM Strategy in the Context

question 95

Multiple Choice

The use of live chats as a CRM strategy in the context of customer support will most likely result in ________.

• A)high employee turnover costs
• B)decreasing profitability
• C)considerable savings
• D)a decreasing retention rate

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Definitions:

Time-Series Components

Distinct elements that constitute time-series data, typically including trend, seasonal, cyclical, and irregular components.

Quarterly Time Series

Data collected, distributed, or analyzed at intervals of three months, often used to identify trends over time.

Residual Plot

A graphical representation where residuals (differences between observed and predicted values) of a regression analysis are plotted against predicted values to assess the fit of a model.

Trend Model

A statistical model that attempts to capture underlying patterns or trends in a dataset.