What Is Total Quality Management (TQM)

question 9

Multiple Choice

What is total quality management (TQM) ?

• A)a philosophy of supplying customers with superior products and services
• B)an exchange of information with suppliers and customers to create efficient and effective processes
• C)a software system that integrates a company's functions, departments and data into a single system
• D)a system which speeds the transformation of raw materials into finished products

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Definitions:

Dysfunctional Thinking

Negative and unhelpful thought patterns that are often irrational and can lead to emotional distress and behavioral problems.

Collaborative Effort

Working together in a joint action or enterprise to achieve a common goal or outcome.

Gestalt Therapy

A form of psychotherapy that emphasizes personal responsibility and focuses on the individual's experience in the present moment, the therapist-client relationship, the environmental and social contexts of a person's life, and the self-regulating adjustments people make as a result of their overall situation.

Objective Evaluation

The assessment or judgement based on unbiased observations and measurements, focusing on facts rather than feelings or opinions.