Increased Number of Repeat Customers and Increased Rate of On-Time

question 54

Multiple Choice

Increased number of repeat customers and increased rate of on-time deliveries are the indicators of:

• A)product quality.
• B)market share.
• C)customer satisfaction.
• D)skills and knowledge of the employees.

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Definitions:

Y-variable

In statistical modeling and experiments, the dependent variable that is influenced or predicted by another variable (X-variable), used to measure outcomes or results.

Opposite Directions

A term indicating movements or trends that are diametrically contrary to each other in a physical or metaphorical sense.

Upward Sloping

A term often used to describe a line on a graph that shows an increase in a variable as another variable increases, indicative of a direct relationship.

Positively Related

A term describing the relationship between two variables where they move in the same direction; when one increases, the other also increases, and vice versa.