In a Balanced Scorecard, Which of the Following Is a Key

question 28

Multiple Choice

In a balanced scorecard, which of the following is a key performance indicator of the internal business perspective?

• A)hours of employee training
• B)number of warranty claims
• C)percentage of market share
• D)return on investment

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Definitions:

Scientific Management

A theory of management that analyzes and synthesizes workflows, aiming to improve economic efficiency and labor productivity.

Productivity

Productivity refers to the efficiency of production of goods or services expressed by some measure, typically output per unit of input.

Training

The process of enhancing the skills, knowledge, and competencies of employees through educational activities.

Productivity

The measure of efficiency in converting inputs into useful outputs, often analyzed to improve performance in business or personal tasks.