In a Balanced Scorecard, Which of the Following Is a Key

question 28

Multiple Choice

In a balanced scorecard, which of the following is a key performance indicator of the internal business perspective?

• A)hours of employee training
• B)number of warranty claims
• C)percentage of market share
• D)return on investment

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Definitions:

High-Volume

Describes a large quantity or amount, often used in the context of sales, production, or activity levels.

Weber's Law

A principle stating that the smallest noticeable difference in stimulus intensity is proportional to the intensity of the initial stimulus.

Accommodation

In psychology, the process of adjusting pre-existing schemas or ideas in response to new information or experiences; in vision, the process by which the eye's lens changes shape to focus near or far objects on the retina.

Subliminal Stimulation

The process of influencing individuals with signals or messages delivered below the threshold of conscious perception.