In a Balanced Scorecard, Which of the Following Is a Key

question 116

Multiple Choice

In a balanced scorecard, which of the following is a key performance indicator of the customer perspective?

• A)Defect rate
• B)Employee satisfaction
• C)Gross margin growth
• D)Number of repeat customers

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Definitions:

Acquisition

The process of obtaining control of another company by purchasing its stock or assets.

Disposal

The act of getting rid of something, such as selling off an asset or throwing away unusable items.

Income Tax Preparation

The process of organizing and filing income tax returns, often using specialized software or professional services.

Expenses

Money spent or cost incurred in an organization's operations to generate revenue.