In a Balanced Scorecard, Which of the Following Is a Key

question 116

Multiple Choice

In a balanced scorecard, which of the following is a key performance indicator of the customer perspective?

• A)Defect rate
• B)Employee satisfaction
• C)Gross margin growth
• D)Number of repeat customers

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Definitions:

Procedural Justice

The fairness and transparency of the processes that lead to outcomes or decisions, which can affect perceptions of fairness and organizational trust.

Discipline

Refers to the system of rules and procedures for how and when punishment is administered and how severe the punishment should be.

Ethicality

The degree to which behaviors, decisions, or actions are in alignment with accepted moral standards and principles.

Progressive Disciplinary Program

A systematic approach to discipline within an organization where the severity of the penalty increases with each subsequent offense.