External Failure Costs Occur When Poor-Quality Goods or Services Are

question 137

True/False

External failure costs occur when poor-quality goods or services are not detected until after delivery to customers.

---

Definitions:

Skepticism

An attitude of doubt or a disposition to incredulity either in general or toward a particular object.

Message

A piece of information or communication sent from one person to another.

Clear

Easily understandable, without ambiguity or confusion.

Context

The circumstances or background information surrounding an event, idea, or statement that influences its meaning or understanding.