The Costs Incurred When Poor Quality Goods or Services Are

question 94

Multiple Choice

The costs incurred when poor quality goods or services are detected and corrected after delivery to customers are called ________ costs.

• A)appraisal
• B)external failure
• C)prevention
• D)internal failure

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Definitions:

Panel

In research, a panel is a group of people selected to participate in a study over a period of time, often used in longitudinal studies to observe changes over time.

Cohort

A group of individuals sharing a particular characteristic, typically defined by the year or period of birth, used in statistical analysis or studies.

Dichotomous Questions

Dichotomous questions are a form of survey question that present only two possible answer choices, such as 'Yes or No.'

Funnel Format

A method or structure resembling a funnel, used to guide processes or presentations from broad concepts to specific points.