Value-Added Activities Are Activities That Could Be Reduced or Removed

question 216

True/False

Value-added activities are activities that could be reduced or removed from the process with no ill effect on the end product or service.

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Definitions:

Cultural Standards

The criteria or benchmarks that define acceptable behaviors, practices, and values within a particular society or community, influencing how members of that community should act.

Role Distancing

Involves giving the impression that we are just “going through the motions” but actually lack serious commitment to a role.

Role Conflict

A situation in which incompatible demands are made upon an individual by two or more roles that they hold, leading to stress and difficulty in performing both roles effectively.

Role Strain

The stress or tension experienced by an individual when faced with incompatible demands or expectations within the same social role.