The Number of Repeat Customers May Be an Example of Measuring

question 93

Multiple Choice

The number of repeat customers may be an example of measuring which perspective of the balanced scorecard?

• A)Customer
• B)Financial
• C)Internal business
• D)Learning and growth

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Definitions:

Past Sales

Past sales refer to the historical record of a product's or company's sales volume over a designated period, used for trend analysis, forecasting, and strategic planning.

Profits_

The financial gain realized when the amount of revenue gained from a business activity exceeds the expenses, costs, and taxes needed to sustain the activity.

Standard Practice

The generally accepted methods or procedures that are adopted by a professional community for consistency and quality.

Net Promoter Index

A metric that gauges the willingness of customers to recommend a company's products or services to others, used as a proxy for customer satisfaction and loyalty.