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The Results of a Customer Survey About Customer Experiences with the Company's

question 195

Multiple Choice

The results of a customer survey about customer experiences with the company's services may be an example of measuring which perspective of the balanced scorecard?


Definitions:

Preference

The inclination or favoritism toward a choice or selection among various options based on subjective criteria.

Utilities

Essential services provided to the public, including water, electricity, gas, and telecommunications, often regulated by governmental bodies.

Wholesaling Functions

Activities involved in the sale of goods in large quantities for resale by retailers or other merchants, including distribution, storage, and price negotiation.

Outsourcing Functions

The practice of assigning certain business processes or tasks to external agencies or contractors instead of handling them internally.

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