List the Four Areas of a Balanced Scorecard

question 198

Essay

List the four areas of a balanced scorecard. Describe each area. Define "key performance indicator" (KPI). Give an example of a KPI in each balanced scorecard perspective.

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Definitions:

Human Capital

The collective skills, knowledge, and experiences possessed by an individual or population, viewed in terms of their value to an organization or society.

Physical Capital

Physical capital includes tangible assets such as buildings, machinery, and equipment that are used in the production of goods and services.

Productive Investment Opportunities

Investments that potentially lead to an increase in productive capacity and economic growth.

Perfect Knowledge

A hypothetical situation where all parties in a market have complete and accurate information about the market conditions and the goods or services involved.