It Is Important to Retain Customers and Keep Them Highly

question 70

Multiple Choice

It is important to retain customers and keep them highly satisfied for several reasons, except:

• A) it is usually more expensive to win new customers than to keep existing ones.
• B) to avoid negative word-of-mouth.
• C) a satisfied customer is a repeat customer.
• D) satisfied customers will endure unsatisfactory service from a company but will feel obligated not to switch to a competing brand.

Understand the impact of climate change on natural disasters and weather patterns.

Analyze the issue of environmental inequality and its manifestations in urban settings.

Grasp the global challenges of sustainability and the need for sustainable development.

Recognize the role of social movements in pursuing environmental justice.

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Definitions:

Formed

The process of creating or establishing something, often referring to the formation of a legal or structured entity such as a company or agreement.

Advantages and Disadvantages

A consideration of the positive and negative aspects of a particular decision, action, or strategy.

Respondeat Superior

A legal doctrine holding an employer or principal legally responsible for the wrongful acts of an employee or agent, under certain conditions.

Vicarious Liability

A legal principle that holds one party responsible for the actions of another under certain conditions, typically within employment contexts.