Please Consider the Following Short Case as You Respond to the Question

question 53

Multiple Choice

Please consider the following short case as you respond to the question: Sue and Sally are partners in a small local bakery specializing in wedding and birthday cakes.They use a simple Excel spreadsheet to record journal entries and prepare financial statements and tax returns.Robert, the owner of a consulting company that installs and maintains ERP systems, has recently approached them about the possibility of implementing an ERP system in their operations.If they accept his offer, Robert will provide a series of online tutorials to help them learn about the new system.Sue and Sally believe the implementation of the ERP system will make it easier for them to borrow money to expand the bakery.If Sue and Sally accept Robert's proposal, which of the following common causes of ERP implementation failure is likely to be the most serious?

• A)Poor leadership from top management
• B)Significant technical difficulties
• C)Inadequate education and training
• D)None of these.Since the company is so small, the ERP project is likely to succeed.

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Definitions:

Key Problems

Major or central issues that significantly impact an entity or situation, often requiring focused efforts and resources to solve.

Committees

Groups of individuals brought together to perform a specific task or to deliberate on particular issues within an organization.

Cross-functional Teams

Teams composed of members from different departments or areas of expertise, working together towards a common goal.

Employee Involvement Teams

Groups of employees formed within the workplace to give workers more input and control over work-related issues, improving morale, productivity, and decision-making.