Please Consider These Independent Cases as You Respond to the Question

question 24

Multiple Choice

Please consider these independent cases as you respond to the question: • Austin is the managing partner of a small CPA firm.In an effort to standardize certain internal business processes, Austin formed a team that developed a set of guidelines for tasks such as expense reimbursements and information technology purchases.After developing the guidelines, the team devised ways to determine if the processes are performing as expected.• Julie is the chief financial officer of PSC Corporation.She recently worked with a team to develop a broad set of principles that should characterize PSC's business processes.The team has applied those principles to some tasks in the accounting department; their next task is to teach other PSC employees about the principles.• Rob is an accountant at CTR Company.The owners of CTR, Lynn and Mark, don't know much about accounting, so Rob completes accounting tasks in whatever way seems best to him.For Rob to move his company's business processes forward one level in the capability maturity model, he should:

• A)Ask Lynn and Mark to get some accounting training.
• B)Repeat each process at least five times.
• C)List the major processes and establish a timeline with goals for each one.
• D)All of these.

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Definitions:

Human Needs

Fundamental requirements necessary for individual well-being, including physiological, safety, love/belonging, esteem, and self-actualization needs as described by Abraham Maslow.

Self-Fulfilling Prophecy

A prediction that directly or indirectly causes itself to become true, due to positive feedback between belief and behavior.

McGregor

Refers to Douglas McGregor's Theory X and Theory Y, which describe two contrasting models of workforce motivation and management.

Theory X

Assumes people dislike work, lack ambition, are irresponsible and prefer to be led.