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One of the steps in the generalized model of business process management discussed in the text focuses on collecting process-related data.If Laurie and Milton are concerned about the risks created by inefficiency in the company's current fixed asset purchasing process, they could collect data related to: (i) the average length of time between an order for a fixed asset and its delivery, (ii) the costs incurred in the fixed asset purchasing process.
Motivating Potential
The capacity of a task, role, or job to inspire sustained interest and effort from those engaged in it.
Job Enrichment Programs
Initiatives designed to enhance job satisfaction and performance by adding more meaningful tasks and giving employees more control over their work.
Extrinsic Rewards
Benefits provided by the employer or an outside source, which serve as motivation for employees beyond internal satisfaction.
Task Significance
The degree to which a job has a substantial impact on the lives or work of other people either within or outside the organization.
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