Annie and Ray Were Having a Conversation About Business Process

question 49

Essay

Annie and Ray were having a conversation about business process management; several statements from that conversation are listed below:
a.A weekly e-mail to all employees will help everyone stay informed about our progress.
b.I know a great consultant who can help us out; that way, we won't have to bother company employees too much.
c.I think we should create a suggestion box where employees can give us their ideas and express their concerns about the project.
d.I'd suggest putting together a cross-functional team to help with the project, but we have to make sure we avoid people who will only protect their own department.
e.Let's make some minor modifications to our existing process; that should be enough to satisfy almost everyone.
f.Our company has always been able to compete based on the quality of our product; any new process we design should enable us to keep doing that.
g.The very first thing we need to do is get rid of all paper forms; they only create waste and inefficiency.
h.The vice president of operations gave me a clear description of what the process should look like, but I'm not sure he understands how things really work around here.
i.We should consider the impact this new process will have throughout the organization.
j.We should look for a consultant with a lot of experience; the consultant should be able to provide us with all the detail we need about matters like how long the project will take and what milestones we should set along the way.Analyze the statements; indicate which ones support the basic principles of business process management discussed in the text.For each statement, indicate the relevant BPM principle (whether supported or not).

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Definitions:

Cognitive Heuristics

Shortcuts or rules of thumb that the mind uses to quickly form judgments and make decisions.

Criminal Psychology

A field of psychology that studies the motivations, intentions, and actions of individuals who commit crimes, as well as the ways in which the criminal justice system interacts with offenders.

Dispositional Attribution

The tendency to attribute someone's behavior to their internal qualities or personality, rather than external situational factors.

External Factors

Elements outside an individual or system that can influence or cause changes in behavior or outcomes.