Joe Talked to Two Friends Who Had Recently Worked on Different

question 53

Essay

Joe talked to two friends who had recently worked on different business process management projects; one project was successful, but the other was not.Several actions taken in each project are listed below.Based on the generalized model of BPM discussed in the text, determine which actions were associated with the successful project; then, put them in the correct order.
a.According to published benchmarking studies, most companies spend between $2.00 and $5.00 to process a transaction of this type.
b.Here's a diagram I drew that illustrates how the process works now.
c.I found this generic description of the process in an accounting textbook.
d.I'm glad that project is done-now we don't have to think about it again.
e.Just pick something off the list and let's try it.
f.Let's figure out a better way to purchase assets.
g.Let's focus first on the first item in the ranked list; if that doesn't work, we can try something else.
h.Look at this list of one hundred ways to improve the process that was published in a practitioner journal two years ago.
i.The cost of issuing one check is roughly $3.00.
j.There are five ways to improve this process; here's a ranked list of them.
k.We need to make the process of paying dividends more efficient.l.We should collect ongoing data about transaction processing costs to see if we've achieved our goal.

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Definitions:

360-Degree Feedback Process

A method of performance appraisal that gathers feedback on an individual from their supervisors, peers, subordinates, and sometimes clients to provide a comprehensive view of their performance.

Work-Related Behaviors

Actions and attitudes demonstrated by employees in a workplace setting, affecting performance and productivity.

Formal Communications

Official, structured communication that follows established channels and protocols within an organization.