Examlex
Which of the following is not an economic investment?
Surface Acting
An emotional labor strategy where individuals display emotions that they do not genuinely feel to fulfill job requirements.
Emotional Dissonance
A state of conflict between expressed emotions and the emotions actually felt, common in service roles.
Emotional Labor
The effort employees put into managing their emotions and expressions as part of fulfilling their job roles, often to meet organizational expectations.
Flight Attendants
Flight attendants are airline personnel responsible for ensuring the safety, comfort, and service for passengers aboard flights.
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