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Oxygen atoms are used to make water molecules. Does this mean that oxygen, , and water,
O, have similar properties?
Service Infrastructure
The foundational physical and organizational structures needed for the operation of a society or enterprise's services system.
Zone of Tolerance
The range within which customers are willing to accept variations in service delivery or product quality.
Quality Gap
Quality Gap is the difference between customer expectations for service quality and their perceptions of the actual service received.
Instrumental Support
Practical or material assistance provided to someone in need, such as financial help or resources.
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