MSM Ltd Has a Strategy of Being the First to Market

question 13

Multiple Choice

MSM Ltd. has a strategy of being the first to market with new products and so it measures the number of new products introduced each year. Where does this measure fit in the balanced scorecard?

• A) Financial perspective
• B) Customer perspective
• C) Internal business process perspective
• D) Innovation and learning perspective

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Definitions:

Special Causes

Unusual or non-random factors that cause variation in a process, distinguished from common causes that are inherent to the process.

Quantitative Sample Statistic

A numerical measurement that describes an attribute of a sample of a population.

Statistical Quality Control

A method of using statistical methods to monitor and control a process to ensure that it operates at its full potential to produce conforming product.

Control Limits

The boundaries in control charts that distinguish between normal and abnormal variations of the process being monitored.