Financial Measures of Performance Include

question 35

Multiple Choice

Financial measures of performance include

• A)operating income.
• B)market share.
• C)on-time delivery performance.
• D)customer acquisition rate.
• E)order time to completion.

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Definitions:

Expert Power

The influence one possesses as a result of one's expertise, skills, or knowledge.

Substitutable

The concept that one item or service can be replaced by another with similar function or utility.

First-line Supervisors

Managers or supervisors who are at the lowest level of an organization's hierarchy and have direct oversight of non-managerial employees.

Lack of Discretion

The absence of autonomy or freedom in making decisions or acting in certain situations.