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Delivering Value to the Customer Requires Executing Activities Important to the Value

question 38

Essay

Delivering value to the customer requires executing activities important to the value proposition.Many of the activities cannot be evaluated by financial measures of performance.List five non-financial measures of performance applicable to the hospitality industry.


Definitions:

Depreciates

The process of allocating the cost of tangible assets over their useful lives, reflecting the decrease in value over time.

Revenues

The income generated from normal business operations and includes discounts and deductions for returned merchandise.

Required Rate

A specific rate of return or interest rate required by investors or lenders to compensate for the risk of an investment or loan.

Net Present Value

A financial metric used to determine the current value of a series of future cash flows, adjusted for time and interest.

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