Measures of the Balanced Scorecard's Customer Perspective Include All of the Following

question 83

Multiple Choice

Measures of the balanced scorecard's customer perspective include all of the following EXCEPT

• A)market share.
• B)customer satisfaction.
• C)number of new customers.
• D)employee training on new products.
• E)number of repeat customers.

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Definitions:

Autorhythmic

Spontaneous and periodic—for example, in smooth muscle, spontaneous (without nervous or hormonal stimulation) and periodic contractions.

Cardiac Muscle

A type of involuntary striated muscle found exclusively in the heart, responsible for pumping blood throughout the body.

Skeletal Muscle

A type of striated muscle tissue that is attached to bones, enabling voluntary movement of the body through contraction and relaxation.

Smooth Muscle

A type of muscle tissue found in the walls of hollow organs (such as intestines and blood vessels) that contracts involuntarily, controlled by the autonomic nervous system.