Wondergardens Ltd

question 35

Essay

Wondergardens Ltd.operates amusement parks similar to those such as Six Flags, Universal Studios, Disneyland etc.Wondergardens' mission is to provide high quality family entertainment that exceed guests' expectations and will create lifelong memories.To achieve this goal, Wondergardens strives to provide safe, clean, friendly family environments at reasonable prices.In addition to the amusement parks, the company operates a community outreach program.Through volunteerism, it offers educational and recreational programs (e.
g.after school programs for children and teenagers, employment related training for adults)and special events at its facilities.Wondergardens' president, Roland Coaster, has asked you to lead a team of employees in developing a balanced scorecard for its parks.Required:
For each balanced scorecard perspective identify two measures of performance that relate to Wondergardens' key success factors.

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Definitions:

Interactive Video Training

A training method using video technology that allows interaction between the participants and the training content for enhanced learning.

Self-Assessed Training

A learning approach where individuals evaluate their own skills and knowledge to guide their personal development and training needs.

Performance Deficiencies

Gaps between an employee's actual job performance and the expected or desired performance levels.

Affective Outcome

Emotional responses or feelings resulting from an event, intervention, or experience within an organizational context.