Rocket Data Ltd

question 102

Essay

Rocket Data Ltd.is an internet service provider.The company had 14,000,000 subscribers in 2019, and employed 18 customer service representatives.During 2019 each customer service representative worked 7 1/2 hours per day for 236 days at a fixed annual salary of $42,000.The company received 110,000 telephone calls from its customers in 2019 that lasted fifteen minutes on average.Required:
Calculate the cost of unused customer service capacity in 2019 with the assumption that customer service costs are engineered costs.

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Definitions:

Transcript

A copy made directly from an original record, especially an official copy of a student’s educational record.

Educational Record

Documents and materials which contain information directly related to a student and are maintained by an education agency or institution.

Collaboration

The act of working together with others to accomplish a task or achieve a goal, often involving sharing knowledge, learning, and building consensus among team members.

Teamwork

The cooperative effort of a group of people working together to achieve a common goal.