Which of the Following Is TRUE Concerning Value-Engineering

question 152

Multiple Choice

Which of the following is TRUE concerning value-engineering?

• A)The goal of value-engineering is to eliminate locked-in costs.
• B)After a product's design has been value-engineered, costs are difficult to influence.
• C)When and how costs are locked in are more important than when and how costs are incurred.
• D)Value-engineering does not work when dealing with direct costs.
• E)Value-engineering activities reduce both value-added and non-value-added costs.

---

Definitions:

Front Desk Clerk

An employee who manages the reception area of a business or hotel, greeting visitors and handling administrative tasks.

Standard Check-In Time

The specific time frame established by hotels or similar accommodations indicating when guests may officially register and access their rooms.

Service Recovery

The strategies and actions a company takes to fix a problem following a service failure and to address the customer's dissatisfaction.

Angry and Emotional Customer

A customer who expresses dissatisfaction or frustration with a service or product in a highly emotional or aggressive manner.