An Example of a Nonfinancial Measure for Customer Satisfaction Is

question 88

Multiple Choice

An example of a nonfinancial measure for customer satisfaction is

• A)delivery delay.
• B)employee turnover.
• C)number of defects on the production line.
• D)process yield.
• E)number of employees trained.

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Definitions:

Job-Order Costing System

A method of cost accounting in which costs are assigned to specific jobs or orders, used in manufacturing custom products or services.

Gross Margin

The difference between revenue and cost of goods sold, which represents the percentage of sales revenue that exceeds the cost directly associated with the production of goods sold.

Automated Jointer

A machine tool used in woodworking operations to flatten or straighten the edges of wood pieces, operated with minimal human intervention.

Capacity

The maximum amount that something can contain or produce, often used in the context of production facilities.