Carl Clarkson and Lenny Lenid Have Been Assigned to Review

question 4

Essay

Carl Clarkson and Lenny Lenid have been assigned to review the costs of quality at the Sprotton Chemicals Ltd.for the month of September.All amounts are in thousands (000's). Some information from a competitor, Sheltonville Industries, has been leaked.You learn that Sheltonville's costs of quality (as a percentage of total costs of quality)are 15% on external failure, 20% on internal failure, 35% on appraisal and the rest on prevention.Required:
a.Prepare a cost of quality report for September for the Sprotton Chemicals including calculations of each cost category as a percentage of total costs of quality.
b.Compare Sprotton's approach to quality management to Sheltonville's.Comment on your findings.(What are the implications of the differences?)

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Definitions:

Expedient Apology

An apology made for the purpose of convenience or pragmatism, often to quickly resolve a conflict or reduce tension without full sincerity.

Sarcasm

A form of verbal irony that involves making a statement in which the actual meaning differs sharply from the words used, often to mock or convey contempt.

Informal Intervention

A non-official attempt to resolve a problem or conflict, typically involving personal or casual efforts rather than through formal channels.

Becoming The Enemy

A situation in which individuals or groups adopt the behaviors or characteristics of their opponents, often in conflict or competition.