An Example of a Nonfinancial Measure for Customer Satisfaction Is

question 88

Multiple Choice

An example of a nonfinancial measure for customer satisfaction is

• A)delivery delay.
• B)employee turnover.
• C)number of defects on the production line.
• D)process yield.
• E)number of employees trained.

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Definitions:

Informal Roles

Unofficial positions within a group or organization, shaped by individual interactions and behaviors, rather than assigned or formally recognized duties.

Designated Roles

Specific functions or positions assigned to individuals in a group, organization, or event.

Assigned Roles

Specific functions or parts allocated to individuals in a group or team setting, often meant to guide behavior and responsibilities.

Normative Influence

A social mechanism where individuals change their behavior to align with the norms or expectations of a group.