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An example of a nonfinancial measure for customer satisfaction is
Ratification
The act of formally confirming or approving an agreement, often after the agreement is initially made, to make it officially valid.
Fiduciary Duty
An obligation to act in the best interest of another party, such as that of a trustee towards a beneficiary.
Vicarious Liability
Refers to a legal principle where an entity (such as an employer) can be held responsible for the actions or omissions of another person (like an employee), under certain conditions.
Sole Proprietorships
A business structure where a single individual owns, manages, and is personally responsible for all aspects of the business.
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