Which of the Following Would Be an Example of a Performance

question 33

Multiple Choice

Which of the following would be an example of a performance report?

• A) An income statement reporting actual results for the past month.
• B) An income statement showing the amounts budgeted for the past month.
• C) A balance sheet showing the actual financial position at the end of the past month.
• D) A production report showing budgeted and actual production for the past month.

Recognize the use of technology in tracking and analyzing customer behaviors and preferences.

Understand how performance measurements are used to assess the effectiveness of customer service and CRM programs.

Recognize the significance of prioritizing customers based on profitability.

Understand the principles of delivering and establishing customer value for building good customer relationships.

---

Definitions:

Borrowed Funds

Money obtained through loans or credit arrangements, which is expected to be repaid with interest.

Total Assets

The sum of all current and non-current assets owned by a company, indicating the company's overall value.

Average Collection Periods

The average number of days it takes for a business to receive payments owed by its customers.

Uncollected

Refers to funds or debts that have not been received or recovered by the due date.