If a Manager's Performance Is Evaluated Solely on the Ability

question 16

True/False

If a manager's performance is evaluated solely on the ability to control costs, he or she may sacrifice quality for savings, thus endangering customer satisfaction.

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Definitions:

Problem Solving

The method of identifying answers to challenging or intricate problems.

Emotion-Focused Coping

Mechanisms that regulate emotions or distress.

Highly Authoritarian

Describes a leadership or governance style characterized by strict obedience to authority at the expense of personal freedom.

Unethically

Acting in a manner that is contrary to moral principles, professional standards, or conduct expectations within a given context.