Innovation, Operations and Post-Sales Service Are Key Factors Related to Which

question 59

Multiple Choice

Innovation, operations and post-sales service are key factors related to which of the four perspectives of a balanced scorecard?

• A) Financial perspective
• B) Customer perspective
• C) Internal business perspective
• D) Learning and growth perspective

---

Definitions:

Social Representations

Collectively elaborated explanations of unfamiliar and complex phenomena that transform them into a familiar and simple form.

Cognitive Structures

The mental frameworks and patterns of thought that individuals use to organize and interpret information.

Vociferous Minority

A small, often loud group within a larger population that strongly expresses its opinions or beliefs.

Timber Resources

Natural wood materials available for harvesting and use in construction, paper production, and other purposes.