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Many Companies Use a Balanced Scorecard for Performance Evaluation

question 79

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Many companies use a balanced scorecard for performance evaluation. The balanced scorecard has four business perspectives, and utilizes KPIs to evaluate performance in various areas. Which of the following KPIs would relate to the customer perspective?


Definitions:

Strict Scrutiny Test

A judicial review standard applied to certain laws that potentially infringe upon constitutionally protected rights, requiring the law to be necessary to achieve a compelling governmental interest.

Intermediate Standard Test

A method used in legal contexts to determine the constitutionality of certain laws, requiring that the law serves an important government objective and is substantially related to achieving that objective.

Unconstitutional Legislation

Laws or statutes that are found to violate principles outlined in the constitution.

State of Hawaii

A U.S. state located in the Pacific Ocean, known for its diverse landscapes, warm climate, and rich cultural history.

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