An Auto Parts Chain Asked Customers to Complete a Survey

question 115

Multiple Choice

An auto parts chain asked customers to complete a survey rating the chain's customer service as average, above average, or below average. The following shows the results from the survey: (See the Excel Data File.) The proportion of customers who felt the customer service was Average is the closest to ________.

• A) 0.20
• B) 0.33
• C) 0.46
• D) 0.53

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Definitions:

Online Attacks

Malicious actions carried out through the internet aimed at damaging, defrauding, or stealing from individuals or organizations.

Credibility

The quality of being trusted and believed in, often based on a reputation for reliability and integrity.

Engage Stakeholder

The process of involving individuals, groups, or organizations that may be affected by a decision or have an interest in the outcome of a project, ensuring their perspectives are considered.

Automated Reputation Analysis

The use of technology tools and algorithms to monitor and evaluate the perception of an entity's reputation online.