An Auto Parts Chain Asked Customers to Complete a Survey

question 81

Multiple Choice

An auto parts chain asked customers to complete a survey rating the chain's customer service as average, above average, or below average. The following table shows the results from the survey. (See the Excel Data File.) A rating of Average or Above Average accounted for what number of responses to the survey?

• A) 3
• B) 7
• C) 8
• D) 10

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Definitions:

Insight Learning

A type of learning that occurs when an individual suddenly realizes how to solve a problem without trial-and-error, often leading to immediate solution understanding.

Köhler

Refers to Wolfgang Köhler, a German psychologist and one of the founders of Gestalt psychology, which emphasizes the organization of perception and thinking in a "whole" rather than in isolated elements.

Latent Learning

A form of learning that occurs without any obvious reinforcement of the behavior or associations that are learned, becoming apparent only when there is an incentive to demonstrate it.

Reinforced Behaviors

Actions that are encouraged and increased in frequency due to the application of a positive or negative stimulus following the behavior.