An Auto Parts Chain Asked Customers to Complete a Survey

question 115

Multiple Choice

An auto parts chain asked customers to complete a survey rating the chain's customer service as average, above average, or below average. The following shows the results from the survey: (See the Excel Data File.) The proportion of customers who felt the customer service was Average is the closest to ________.

• A) 0.20
• B) 0.33
• C) 0.46
• D) 0.53

---

Definitions:

Pressure Ulcers

Localized damage to the skin and underlying tissue, usually over a bony prominence, caused by pressure or friction.

Turn Patient

The act of repositioning a patient who is unable to move themselves, to prevent bedsores and promote circulation.

Risk Factors

Attributes, characteristics or exposures that increase the likelihood of a person developing a disease or injury.

Skin Impairment

A general term for any damage or abnormal condition affecting the skin, potentially resulting from injury, infection, or disease.