Customer Relationships (As Sources of Operational Risk) Are Internally Controllable

question 31

True/False

Customer relationships (as sources of operational risk) are internally controllable by FI management.

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Definitions:

Basic Trust

According to Erik Erikson, a sense that the world is predictable and trustworthy; said to be formed during infancy by appropriate experiences with responsive caregivers.

Object Permanence

The understanding that objects continue to exist even when they cannot be seen, heard, or otherwise sensed, typically developed in early infancy.

Imprinting

A form of learning occurring at a particular life stage that is rapid and apparently independent of the consequences of behavior.

Symbolic Thinking

The ability to use symbols, language, or other objects to represent and understand abstract concepts.