Increased Number of Repeat Customers and Increased Rate of On-Time

question 54

Multiple Choice

Increased number of repeat customers and increased rate of on-time deliveries are the indicators of:

• A)product quality.
• B)market share.
• C)customer satisfaction.
• D)skills and knowledge of the employees.

Understand the concept of cumulative voting and its significance in corporate governance.

Recognize why preferred stock can be considered similar to debt.

Identify examples of firms that may offer supernormal dividend growth rates and understand the conditions under which this can occur.

Define and understand the characteristics of common stock.

---

Definitions:

Confidence Interval

A range of values that is used to estimate the true value of a population parameter with a certain level of confidence.

Standard Deviation

An index used to assess the extent of variation or scatter among data points.

Sample Size

The number of observations or individuals in a subset collected from a population for the purposes of statistical analysis.

Confidence

The degree of certainty or trust in a particular outcome or result, often expressed in terms of probability.