In a Balanced Scorecard, Which of the Following Is a Key

question 116

Multiple Choice

In a balanced scorecard, which of the following is a key performance indicator of the customer perspective?

• A)Defect rate
• B)Employee satisfaction
• C)Gross margin growth
• D)Number of repeat customers

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Definitions:

Flexible Exchange Rate

A rate of exchange that is determined by the international demand for and supply of a nation’s money and that is consequently free to rise or fall because it is not subject to currency interventions. Also referred to as a “floating exchange rate.”

Fixed Exchange Rate

A currency system where the value of a currency is pegged against another currency, a basket of currencies, or another measure of value.

Trade Deficits

A situation where a country's imports exceed its exports, indicating that it is buying more goods and services than it is selling abroad.

Current Account

Part of a nation's balance of payments encompassing the trade balance, net primary income, and net secondary income components.