Lieutenant Columbo Donned His Raincoat and Hopped into His 1959

question 55

Multiple Choice

Lieutenant Columbo donned his raincoat and hopped into his 1959 Peugeot, hot on the trail of another condescending millionaire murder suspect. The Peugeot always drew stares, not because it was a rare automobile, but because it was an eyesore. It had one redeeming quality; every time he sat behind the wheel and turned the key in the ignition, it would start. Thus, the car scored well on the:

• A)mix flexibility scale.
• B)changeover flexibility scale.
• C)reliability quality scale.
• D)delivery reliability scale.

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Definitions:

Organizational Citizenship Behaviors

Refers to voluntary, extra-role activities performed by employees that support organizational efficiency, harmony, and goodwill.

Job Satisfaction

The level of contentment employees feel about their work, which can affect their performance and loyalty.

Counterproductive Work Behavior

Actions by employees that intentionally hinder organizational or team goals, including sabotage, theft, or spreading rumors.

Social Learning

The process of acquiring behaviors, skills, or attitudes through observation of others.