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What Are the Differences Between Performance, Conformance, and Reliability Dimensions

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Essay

What are the differences between performance, conformance, and reliability dimensions of quality?


Definitions:

Commodities

Basic goods used in commerce that are interchangeable with other goods of the same type, often used as inputs in the production of other goods or services.

Wares

Products or goods that are available for sale.

Consumer Reports

A nonprofit organization that provides reviews and comparisons of consumer products and services based on testing and research.

Specialty Product

A product that is characterized by a unique quality, brand, or characteristic that consumers are willing to make a special purchase effort to obtain.

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