In a Service Blueprint, the Two Layers the Customer Is

question 94

Short Answer

In a service blueprint, the two layers the customer is involved with are the ________ and the ________.

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Definitions:

Learning And Memory

The processes by which individuals acquire new information and behavior as well as the ability to recall past experiences.

Resting State

A term often used in neuroscience to describe the brain's activity when not focused on performing tasks or activities, providing insights into default network functions.

Cell Membrane

The semipermeable membrane surrounding the cytoplasm of a cell, which regulates the passage of substances in and out of the cell.

Resting Potential

The state of a neuron when it is not being stimulated or activated; it is the electrical potential of a neuron's interior relative to its surroundings when the neuron is not transmitting a signal.