Service Operations Compete and Position Themselves in the Marketplace Based

question 73

Essay

Service operations compete and position themselves in the marketplace based on the three dimensions - ________, ________, and ________.

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Definitions:

Variable-Ratio

A type of reinforcement schedule in which a response is reinforced after an unpredictable number of responses, making it highly effective for maintaining behavior.

Fixed-Ratio

A schedule of reinforcement where a response is reinforced only after a specified number of responses have occurred.

Variable-Interval

In the context of operant conditioning, a schedule of reinforcement where a response is rewarded after an unpredictable amount of time has passed.

Instrumental Learning

A type of learning where a behavior is strengthened or weakened, depending on the behavior's consequences, also known as operant conditioning.