A Complete Makeover by Jose Eber on Daytime TV for an Unemployed

question 30

Multiple Choice

A complete makeover by Jose Eber on daytime TV for an unemployed daytime TV viewer that has pretty much given up probably scores:

• A)low on customization and high on intangible activities.
• B)high on customer contact and high on physical activities.
• C)high on customization and high on intangible activities.
• D)low on customer contact and low on intangible activities.

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Definitions:

Conversion

The process of changing something from one form to another, often used in chemistry to describe the transformation of substances.

Reaction

A process in which one or more substances are changed into one or more different substances through the reorganization of molecular or ionic structure.

3-Pentanone

A ketone with the formula C5H10O, characterized by a three-carbon chain between the carbonyl group and the end of the molecule.

Ethylene Glycol

A colorless, practically odorless, poisonous, and hygroscopic liquid with sweet taste, used as antifreeze in cooling and heating systems.