Examlex
Service positioning is based on the three axes of contact, customization, and cost.
Return On Investment (ROI)
A measure used to evaluate the efficiency or profitability of an investment, calculated by dividing the return of the investment by its cost.
Residual Income
The net income that an investment earns beyond the minimum rate of return.
Margin
Generally refers to the difference between the selling price and the cost of a product or service, often expressed as a percentage of the selling price.
Customer Service Department
A department in an organization responsible for managing questions, assisting customers with problems, and offering details about the company's products or services.
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