In a Service Blueprint, the Two Layers the Customer Is

question 94

Short Answer

In a service blueprint, the two layers the customer is involved with are the ________ and the ________.

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Definitions:

Employee Health Care

Programs and services provided by employers to maintain and improve the health and well-being of their employees.

Workforce

The pool of available individuals working or capable of working within an organization or economy.

High-Performance Work System

An organizational approach that integrates several human resource strategies and practices designed to enhance employee effectiveness and organizational performance.

Work System

The combination of people, information, technology, and processes that work together to perform tasks and achieve goals within an organizational setting.