Which of the Following Approaches to Process Improvement Could Be

question 26

Multiple Choice

Which of the following approaches to process improvement could be described as competitive benchmarking?

• A)Employees at XEROX ignore the way they have always processed customer orders and design an entirely new way to do so.
• B)Employees at XEROX visit GM to pick up ideas on processing customer orders.
• C)Employees at XEROX purchase a Canon copier and take it apart to get design ideas for their next generation of copiers.
• D)Employees at XEROX take classes in quality improvement and make small, incremental changes to their order filling processes.

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Definitions:

Partnership Certificates

Documents issued by a partnership that certify ownership of a share in the partnership's profits, losses, and assets.

Incorporated Cooperative

A business entity recognized by law, composed of individuals who collaborate towards mutual economic, social, and cultural interests.

Business Trust

A legal arrangement in which trustees manage assets for the benefit of beneficiaries, often used in business for tax or estate planning.

Joint Stock Company

A business entity wherein the capital is divided into shares owned by its stockholders, who share the profits and liabilities.